Terms and Conditions

Terms and Conditions
CW Marketing Pty Ltd trading as CWM Homewares
ABN: 39 004 890 715

Website Terms and Conditions


1.1.         The website (Website) is owned and operated by CW Marketing Pty Ltd (ACN 004 890 715) (CWM).

1.2.         By accessing, using or browsing the Website and any of its associated services and functionality, you agree to be bound by these Terms and Conditions (Terms) and agree to the terms of our Privacy Policy.

1.3.         Our Privacy Policy can be found by clicking here

1.4.         Please read these Terms carefully as they contain important terms governing the ordering, processing, fulfilment and delivery of products from CWM through the Website.

1.5.         If you do not agree to the Terms or our Privacy Policy, you must not use or continue to use the Website.

1.6.         CWM reserves the right to amend the Terms from time to time in its sole discretion and, by using the Website at any time, you acknowledge that you have read, understood and agree to be bound by the then current Terms.

1.7.         If you do not understand any of the Terms, or if you have any questions, please e-mail CWM

1.8.         CWM reserves the right at all times to make changes to these Terms.  Any variations to these Terms will take effect from posting on the Website.  The Terms which apply at the time of Order are those that govern your relationship with CWM with respect to that Order.

1.9.         Any reference in these Terms to ‘we’, ‘us’, or ‘our’ means CWM. Any reference to ‘you’ or ‘your’ means you, a user of the Website. 


2.1.         You agree that you will not engage in any activity that directly or indirectly interferes with or disrupts the operation of the Website or its services in anyway (or the connected servers and networks) or use the Website in a manner that adversely affects its availability to others.

2.2.         CWM cannot guarantee that any file or program available via the Website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used.  You assume all risk of use of all programs and files on this Website, and you release CWM entirely of all responsibility of any consequences of its use.

2.3.         The Website and its contents are provided to you on ‘as is’ basis. The Website site may contain errors, faults and inaccuracies and may not be complete and current.

2.4.         You are exclusively responsible for ensuring that all communications sent to us or our agents by you using the Website are true, complete and accurate. If you are or ought reasonably to be aware that a communication has been corrupted, you must re-transmit or re-send that communication as soon as practicable.

2.5.         To the fullest extent permitted by any applicable laws, CWM hereby excludes and takes no responsibility and will not be held liable for any errors, omissions or misstatements on or related to the Website.


3.1.         This Website and all content forming part of the Website, including all web and advertising images, designs, packaging, artwork, information, interfaces, text, graphics, brand names, logos and trade marks on the Website are protected by copyright, trade mark and other intellectual property laws.

3.2.         You acknowledge and agree that CWM owns, controls or is licensed all legal right, title and interest in and related to the Website, including all intellectual property rights.

3.3.         You may not:

(a)             except where permitted under the Copyright Act 1968 (Cth) or other applicable laws, and except for a single copy for your own personal use and the temporary copy held in your computer’s cache, use, store, copy, reproduce, publish, alter, adapt, distribute, print, display, transmit or commercialise any of the Website content (including any substantial part of it) in any form or by any means in whole or part without CWM’s prior written consent;

(b)            modify or copy the layout or appearance of the Website or any computer software contained in the Website; and/or

(c)             decompile or disassemble, reverse engineer or otherwise attempt to discover or access any software or components related to the Website.


4.1.         This Website may contain links to other web sites controlled by third parties (Third Party Websites).

4.2.         CWM is not responsible for the content or privacy practices of Third Party Websites.

4.3.         Links to Third Party Websites are provided solely for your convenience and do not constitute, either expressly or impliedly:

(a)             an endorsement by CWM of the relevant third party or the products or services provided by such third party, or

(b)            any affiliation between CWM and the third party.

4.4.         You access Third Party Websites and/or use products and services available on such websites at your own risk.


5.1.         Cookies are small pieces of information that your browser stores on your computer hard drive. We use Cookies to provide you site usage information as well as to assist us to improve and develop the products and services we offer.  Our cookies do not contain any personal identifiable information.

5.2.         If you disable cookies on your web browser, you may not be able to fully experience all features of the Website.


6.1.         We reserve the right to change the Website at any time.

6.2.         CWM may at its discretion withdraw completely, or suspend for a period of time, the Website, or access to it for any reason, including without limitation if there is an interruption, system failure, fault, virus, maintenance or repair requirement, on any part of our computer system.

6.3.         Whilst we endeavour to provide continuous access to the Website, we do not warrant that your access will be safe, uninterrupted, timely, secure or error free.

6.4.         CWM reserves the right to, at its discretion, terminate your access to and use of the Website.

6.5.         You will be liable to pay for any Orders that you placed and we accepted, prior to termination of access to the Website.


7.1.         Products being displayed on the Website does not constitute an offer to sell to you.  It is an invitation to treat only.

7.2.         You make an offer to purchase from CWM product displayed on the Website (Product) by submitting the electronic order form on the Website.

7.3.         Orders placed by you through the Website are offers to purchase particular Products on these Terms at the purchase price specified on the Website (Price) (plus the delivery fee and any other applicable charges) at the time you submit the electronic order form (Order). 

7.4.         When we accept an Order, it represents an agreement by CWM to supply you with the Products in accordance with the Order and these Terms.

7.5.         To the extent permitted by law, CWM reserves the right to accept or reject, in whole or part, your Order for any reason (or no reason) at any time including, but not limited to, the unavailability of any Product, an error in the price or Product description, an error in your order or the discontinuance of a promotion.

7.6.         If we are unable to contact you in relation to your Order under these Terms using the contact details you provide during the Order process after having made reasonable attempts to contact you, we will reject the Order and we will notify you of that rejection via phone or email.

7.7.         CWM will not be liable to you for your loss (consequential, direct or indirect) or that of any third party for the rejection of an Order.

7.8.         In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order.  This information will also be used by the third party delivery or shipping company used by CWM (Delivery Agent) to fulfil your Order.  CWM will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver the Products and specified in your Order to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you.

7.9.         You also agree to obtain consent to provide CWM any personal details for nominated recipients of gifts.

7.10.      You may place an Order from CWM if you are aged 16 years or over, have an active email account and a telephone number at which you can be easily contacted.

7.11.      Once you submit your Order, cancellations of your Order or changes to the Products in your Order cannot be made (unless changes to the Order are made by agreement with CWM and any cancellations are otherwise in accordance with these Terms). You must check your Order carefully prior to submitting your Order with us.

7.12.      Where you place consecutive or separate Orders for Products, we cannot consolidate the Orders into one.  A separate delivery fee will apply to each Order. 

7.13.      You will be provided with an automatic Order number upon submission of your Order to the Website. The Order number is required when contacting CWM’s customer service in relation to your Order.

7.14.       CWM will not accept any back orders for temporarily or permanently unavailable or out-of-stock Products.

7.15.      You agree to make your own enquiries to verify information provided and to assess the suitability of Products before you order the Products.


8.1.         Unless otherwise stated, all Prices, delivery fees and other charges quoted are in Australian dollars and where applicable, are inclusive of goods and services tax or ‘GST’, as that term is defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

8.2.         The Price payable in respect of a Product is specified on the Website.

8.3.         In respect of any Order, we will charge you and you agree to pay the Price (which is the Price at the time the Order is submitted), delivery fee, any surcharges applicable to the order (Charges).

8.4.         CWM reserves the right to change or alter Prices of Products on the Website for any reason and without notice to you, unless you have already submitted an Order at a stipulated Price and that Order has been accepted by us, in which case there will be no change or alteration in pricing.

8.5.         You can pay for your Products by any of the methods specified on the electronic Order form on the Website, which includes credit card, PayPal, Afterpay or Zip.

8.6.         When paying by credit card:

(a)          you authorise CWM to debit your nominated card at the time you submit your Order for the Charges; 

8.7.         You acknowledge and agree that any payment in respect of an Order must be cleared by CWM to its satisfaction before Products the subject of the relevant Order are despatched.  If your payment cannot be processed for any reason, your Order will be rejected and you will be notified of this on the Website.  In such instances we cannot and will not hold the Products against your Order and we do not guarantee that the Products will be available should you try to place an Order in respect of these Products again. 

8.8.         In ordering, paying or attempting to pay for the Products, you agree that you have not engaged in any fraudulent conduct or contravened any rule, statute, regulation, order or determination, and any form of policy recognised and enforced in the jurisdiction in which you operate and/or accessed the Website (Law).

8.9.         You will receive a tax Invoice to the email address provided by you once payment in respect of your Order has been processed and cleared.


9.1.         We reserve the right to withdraw or suspend any Product from sale temporarily or permanently at any time, without notice.  CWM will not be liable to you for any loss (consequential, direct or indirect) you or any third party may suffer as a result of a withdrawal or suspension of availability with respect to a particular Product.

9.2.         You acknowledge and agree that:

(a)            from time to time, some Products may be out of stock or unavailable;

(b)            all pictures and images of Products displayed on the Website are for illustration purposes only, and do not show the actual sizes and dimensions of Products;

(c)             where we provide dimensions and measurements in the descriptions of a Product (where applicable or available), it is your responsibility to ensure that the actual size of ordered items is suitable for your purpose prior to submitting your Order (including whether, when packaged, the Order will be capable of delivery to the address to which the Products are to be delivered, as stated on the electronic Order form (Delivery Address) due to sufficient, appropriate and safe access);

(d)            you will read, understand and accept any corresponding written description of the Products, prior to submitting your Order;

(e)             the colour of Products shown on the Website may vary from the actual shade due to the different displays on the device used by you; and

(f)              any accessory featured with the Products will be for illustration purposes only, and may be sold separately.


10.1.      CWM uses Delivery Agents to deliver your Products.  You agree to your details, including your Delivery Address, being supplied to the Delivery Agent for the purpose of delivering your Products.

10.2.      The following outlines the delivery fees for CWM Orders:

(a)             Standard delivery fee: free delivery for Orders exceeding $100 and $10 per Order for Orders less than $100 (does not apply to Products that require special delivery);

(b)            special delivery fee: there may be an increase in the delivery fee payable by you in relation to an Order if:

(i)              your Order must be split and requires multiple deliveries due to the quantity or size of the Products in your Order; or

(ii)            delivery of your Order otherwise incurs additional charges.

(c)             We will notify you of any change to the delivery fee for your Order, and if there is an increase in the delivery fee and you do not wish to continue with your Order due to such increase, you may cancel your Order. 

10.3.      Delivery of Products will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Products where you require delivery to different addresses.

10.4.      ‘Business Days’ means a day that is not a Saturday, a Sunday or a public holiday or bank holiday in in Melbourne, Australia.

10.5.      Subject to the Delivery Agent, CWM aims to achieve the delivery timeframes set out below:

(a)             Orders will be dispatched within 3 Business Days.

(b)            Delivery times will vary depending on distance. Standard delivery times (outside of peak times):

(i)              all capital cities, except for Brisbane and Perth: 1 - 4 Business Days,

(ii)            Brisbane and Perth: 4 - 5 Business Days,

(iii)           country NSW, SA, TAS, VIC: 3 - 5 Business Days,

(iv)           country NT, QLD, WA: up to 9 Business Days, and

(v)             for international deliveries please contact our customer service team for an estimate.

(c)             If you are not personally available to accept delivery, you may appoint a representative to do so in your place.  You agree that our Delivery Agent will be entitled to rely on the appointed representative’s instructions as if they were your own instructions.

(d)            Our Delivery Agent will require signature on delivery from you or your representative. If you or your representative refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. 

(e)             If a delivery is attempted and you or your representative are not available to receive your delivery, our Delivery Agent will leave a card and attempt a re-delivery in the days following. It is recommended that orders be sent to an address where you will be available to sign for the parcel.

(f)              If there is limited access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the Products from a local Australia Post office. 

(g)             It is your responsibility to follow the instructions stated on a calling card.

(h)            Alternatively, an ‘Authority to Leave’ can be given (in the comments section on the electronic order form), whereby our Delivery Agent will then be permitted to leave the parcel at the Delivery Address.

(i)              Specific delivery instructions can be specified on the electronic order form before submitting an Order.

10.6.      From time to time, CWM and our Delivery Agent may not be able to achieve the delivery time frames. You acknowledge and agree that notwithstanding anything else in this clause:

(a)             CWM cannot guarantee that delivery will occur in the delivery time frames;

(b)            delivery time frames may change from time to time due to unforeseen circumstances; and

(c)             CWM is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery by CWM’s Delivery Agent.

10.7.      If Products are required to be redelivered, you may be required to pay any associated fees for redelivery.

10.8.      Upon delivery, you must inspect your Products and check that the Products delivered match your Order. If the Products do not reflect the Order, there are Products missing or there is obvious damage to the Products due to transit, you must contact our customer service within 7 Business Days. 


11.1.      Damaged Products

(a)             On a rare occasion, a manufacturing fault may occur. For Products deemed to have a manufacturing fault or damage from transit, you will be entitled to a refund, repair, exchange or credit, at your election.

(b)            Please contact our customer service team as soon as you discover a fault, advising the Order number, the faulty item number and/or name and a description of the fault via e-mail

(c)             If the fault or damage is confirmed, we will provide you with a return authority form, which must be recorded on your return when the Product is returned to us. 

(d)            Claims for faulty goods are accepted within 12 months from the original purchase.

11.2.      Change of mind returns

(a)             CWM will not offer an exchange or refund for Products ordered by you because you have changed your mind with respect to the Product order.

11.3.      General

(a)             Product returns must be posted to:

Attn: Product Return

CW Marketing Pty Ltd

78 Henderson Rd

Rowville 3178 Victoria


12.1.      We retain ownership of Products you Order until payment is received in full for those Products together with the delivery fee and other charges.

12.2.      Risk in the Products passes to you on the date and time of delivery of the Products to the Delivery Address.


13.1.      Subject to clause 10.2(c), no cancellations or changes to Orders will be accepted, and the Products will be delivered to the stated Delivery Address in accordance with these Terms. 

13.2.      Where we reject or cancel your Order under these Terms, and your payment for the Products has already been processed, we will refund the Charges of the Products to you in accordance with these Terms.  Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.  CWM is not liable with respect to any loss (consequential, direct or indirect) you or any third party might suffer as a result of any delay in processing or paying your refund.


14.1.      We may from time to time offer temporary promotional offers on Product Orders made through the Website.

14.2.      Such promotions will be subject to additional Terms (as specified with the offer).  You should read the Terms carefully.

14.3.      All promotions are at CWM’s sole discretion and are subject to variation or withdrawal without notice.

14.4.      Offers or promotions cannot be applied to previously ordered items.

14.5.      Offers with a spend threshold always exclude delivery charges.

14.6.      Free returns are not available on Products sold at discounted Prices.

14.7.      When purchasing two items as part of a ‘buy one get one for free’ offer the cheapest item is free.

14.8.      All Products promoted at discounted Prices are subject to availability at time of order.


15.1.      If you provide us with any ‘Personal Information’, as that term is defined in the Privacy Act 1988 (Cth), our Privacy Policy will govern how we will use or disclose that information.  Our Privacy Policy can be found at


16.1.      You represent and warrant to CWM that:

(a)             all information and data provided by you to us through the Website is true, accurate, complete and up to date;

(b)            any nominated representative receiving the Products on your behalf at the Delivery Address is duly authorised by you to do so; and

(c)             in placing your Order, you have:

(i)              read, understood and agreed to these Terms; and

(ii)            complied with all applicable laws.


17.1.      We do not warrant that the Website will be available at all times or that it will be provided without fault or disruption.

17.2.      Other than expressly stated in relation to particular Products, CWM makes no representations or warranties of any kind, express or implied as to the operation of the Website or the information, content, material or Products included on the Website, including the accuracy or completeness of the materials or services on or through this Website.

17.3.      These Terms are subject to the Australian Consumer Law.

17.4.      Subject to any rights you have under any consumer protection laws, CWM excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.

17.5.      To the maximum extent permitted by applicable law, neither CWM, nor its directors, officers, employees, agents, contractors, successors or assigns will be liable for any losses, costs or damages whether those damages are direct, indirect, punitive, incidental, special or consequential damages, arising out of or in any way related to:

(d)            your use of, or inability to use, the Website and any sites linked to the Website;

(e)             any materials, services or information obtained through the Website;

(f)              Products supplied to you following your use of the Website;

(g)             reliance on or failure to act, on any information or service contained on or accessed through the Website;

(h)            a withdrawal or suspension of availability of a Product;

(i)              an inability to use the Website or with any delay in using the Website;

(j)              errors, mistakes, inaccuracies or omissions on the Website;

(k)             personal injury or property damage of any nature resulting from your access to or use of the Website;

(l)              any unauthorised access by any third party to or use of our secure servers and/or Personal Information and/or financial information stored on those servers; or

(m)           any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party;

in any case whether based on actions arising in contract, tort or otherwise howsoever arising, including negligence.

17.6.      Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you directly or indirectly cause or contribute to any of the loss or damage.


18.1.      CWM may give notice to you by e-mail. You may give notice to CWM by electronic mail to

18.2.      Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability.  Such severance not invalidate the remaining provisions of these Terms nor affect the validity or enforceability of the relevant provision in any other jurisdiction where it is lawful.

18.3.      A failure or delay by CWM to exercise a power or right under these Terms does not constitute as a waiver of that power or right.

18.4.      Your use of this Website is governed by, construed and enforced in accordance with the laws of Victoria, Australia and the parties submit to the exclusive jurisdiction of the courts of Victoria, Australia.

19. FREE* Bamboo Bilby Decoration valued at $11.95^ for first 50 online orders.

^Gift valued by Earth Greetings
*Only available online at from 00:00 AEST Thursday 5th September 2019 for the first 50 online orders placed until stocks last. One gift per transaction, while supply lasts. Your gift will be added automatically at Checkout and shipped to the same address as your order. Please use code FREEBILBY if gift is not automatically applied. We reserve the right to cancel any order due to the unauthorised use of an offer and to modify or cancel any promotion due to a technical error or unforeseen problems. Promotions cannot be applied retroactively to previously placed Orders or to Orders that are placed after the Promotion has ended.

20. Instagram 'Win a Bilby Pack' Competition Official Rules

These Official Rules govern the Competition in Australia, which takes place in the form of a skill contest (“Contest”). By entering this Contest, the entrant agrees to be bound by these Official Rules.

20.1  Organiser of the Contest      

The Contest is organized by CW Marketing Pty Ltd. 78 Henderson Road, Rowville, VIC, 3178. Tel. 03 9765 5700

20.2 Duration of the Contest      

The Contest begins at 00:00 on Thursday 5thSeptember 2019 and ends at 23:59 AEDT on Tuesday 10thSeptember 2019.

20.3 Who can participate      

Entrants must be 18 years of age or older at the time of entry into the Contest and legal residents of Australia. The Competition is open for new customers only. Existing customers or employees of CW Marketing Pty Ltd or its affiliates or partners or agents and members of their immediate families are not eligible to participate. CW Marketing reserves the right to verify all eligibility. No purchase is required to enter the Contest and a purchase will not increase chances of winning. Only one entry per individual is permitted and multiple entries will be disqualified. Entries are void where prohibited.

20.4 How to participate     

This is a contest of skill and chance plays no part in determining the prize winner.  Each entry will be individually judged based on the criteria specified below and in accordance with these Official Rules.

Eligible entrants can participate in the Contest by commenting on the ‘Win a Bilby Pack’ picture at (in Australia only) during the duration of the Contest. Eligible entrants will have to submit a short answer describing in 25 words or less why saving the Bilby is important to you!, follow @ecologyhomewares and @earthgreetings, as well as tag a friend in the comments of the ‘Win a Bilby Pack’ picture at Incomplete or indecipherable entries will be deemed invalid.

20.5  Contest and judging      

Amongst all eligible entrants who successfully complete all of the steps set out in section 4 above, one (1) prize winner for the Contest will be determined by a panel of judges from CW Marketing Pty Ltd Head Office, (Business Number: 3900 4890 715; Address: 78 Henderson Road, Rowville, VIC, 3178; Tel. +61 3 9765 5700 on Wednesday September 11th 2019.  Winner will be chosen based on the most creative answer. Determination shall be made at the sole discretion of the CW Marketing Pty Ltd jury, and all decisions will be final and binding. 

Entrants do not need to be present at the determination to be eligible to claim the prize. The prize winner will be notified personally by Instagram Direct Message within two (2) days of the day of the determination. By entering into the Contest, the entrant consents to receiving such electronic messages. 

The winner of the prize will be required to confirm acceptance of the prize within fourteen (14) days from the date of the Instagram Direct Message notification. If the prize winner cannot or will not accept the prize, or prize notification is returned as unclaimed or undeliverable, prize will be forfeited, and a redetermination shall be conducted immediately or in accordance with the requirements as stipulated by any relevant regulatory authority.

A redetermination will be conducted at the same place as the original determination, subject to any directions from a regulatory authority.  The new winner will be notified personally by Instagram Direct Message within two (2) days of the day of redetermination.

20.6 Prize      

The best entry as determined by the judging panel will win the below:

1 x Ecology Bilby Mug & Coaster Set

1 x Earth Greetings Bamboo Bilby Decoration

1 x Earth Greetings x Ecology Bilby Card

1 x Loving Earth Creamy Block Chocolate 80g

1 x Loving Earth Raspberry Chocolate Sachet 30g

1 x Loving Earth Mint Chocolate Sachet 30g

1 x Loving Earth Hazelnut Chocolate Sachet 30g

1 x Pana Coconut and Goji Chocolate Block 45g

The prize will be shipped to the winner within seven (7) business days after announcing the winner. No substitution or transfer of a prize is permitted except at the sole discretion of CW Marketing Pty Ltd. No cash alternatives.

20.7  Personal data and publicity      

The collection and handling of personal data is limited to the extent necessary for the administration of the Contest and for such purpose the information submitted may be transferred within or between CW Marketing Pty Ltd and its affiliates, partners and agents and other third parties participating in arranging the Contest,. Personal data shall not be used for any other purposes.  

However, the winner of the Contest agrees that the winner’s name and country of residence may be published in CW Marketing Pty Ltd communications and marketing channels globally (such as social media). CW Marketing Pty Ltd may at its discretion use such materials in CW Marketing Pty Ltd communications and marketing channels globally without additional compensation.

20.8 Liability      

Nothing in these Official Rules limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investment Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia ("Non Excludable Guarantees").  Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, CW Marketing Pty Ltd is not liable for any indirect damages or damages that the organiser could not reasonably have foreseen. CW Marketing Pty Ltd is not liable for damages caused by third parties or reasons not attributable to the organizer (such as interruption of the Contest or damages attributable to a failure in data network connections), if the organizer could not have avoided these by acting diligently. CW Marketing Pty Ltd accepts no responsibility whatsoever for damage or loss resulting from misdirected or incomplete entries, and by taking part in the Contest the entrant warrants that all information submitted is true, current and complete at the time of submission. It is entrant’s sole responsibility to ensure that entrant’s details and address are accurate. CW Marketing Pty Ltd accepts no responsibility for any changes which are not properly notified from the time of submission of the entrant’s entry to the end date of the Contest. The prize winner shall relieve CW Marketing Pty Ltd and all of the companies that participated in planning and implementing the Contest from all responsibility relating to injury or damage arising from entering into the Contest or from redeeming and using the prize.

Last modified: 04 September 2019