Shipping and Returns

1. SHIPPING AND DELIVERY

1.1.      CWM uses Delivery Agents to deliver your Products.  You agree to your details, including your Delivery Address, being supplied to the Delivery Agent for the purpose of delivering your Products.

1.2.      The following outlines the delivery fees for CWM Orders:

(a)             Standard delivery fee: free delivery for Orders exceeding $100 and $10 per Order for Orders less than $100 (does not apply to Products that require special delivery);

(b)            special delivery fee: there may be an increase in the delivery fee payable by you in relation to an Order if:

(i)              your Order must be split and requires multiple deliveries due to the quantity or size of the Products in your Order; or

(ii)            delivery of your Order otherwise incurs additional charges.

(c)             We will notify you of any change to the delivery fee for your Order, and if there is an increase in the delivery fee and you do not wish to continue with your Order due to such increase, you may cancel your Order. 

1.3.      Delivery of Products will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Products where you require delivery to different addresses.

1.4.      ‘Business Days’ means a day that is not a Saturday, a Sunday or a public holiday or bank holiday in in Melbourne, Australia.

1.5.      Subject to the Delivery Agent, CWM aims to achieve the delivery timeframes set out below:

(a)             Orders will be dispatched within 3 Business Days.

(b)            Delivery times will vary depending on distance. Standard delivery times (outside of peak times):

(i)              all capital cities, except for Brisbane and Perth: 1 - 4 Business Days,

(ii)            Brisbane and Perth: 4 - 5 Business Days,

(iii)           country NSW, SA, TAS, VIC: 3 - 5 Business Days,

(iv)           country NT, QLD, WA: up to 9 Business Days

(c)             If you are not personally available to accept delivery, you may appoint a representative to do so in your place.  You agree that our Delivery Agent will be entitled to rely on the appointed representative’s instructions as if they were your own instructions.

(d)            Our Delivery Agent will require signature on delivery from you or your representative. If you or your representative refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. 

(e)             If a delivery is attempted and you or your representative are not available to receive your delivery, our Delivery Agent will leave a card and attempt a re-delivery in the days following. It is recommended that orders be sent to an address where you will be available to sign for the parcel.

(f)              If there is limited access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the Products from a local Australia Post office. 

(g)             It is your responsibility to follow the instructions stated on a calling card.

(h)            Alternatively, an ‘Authority to Leave’ can be given (in the comments section on the electronic order form), whereby our Delivery Agent will then be permitted to leave the parcel at the Delivery Address.

(i)              Specific delivery instructions can be specified on the electronic order form before submitting an Order.

1.6.      From time to time, CWM and our Delivery Agent may not be able to achieve the delivery time frames. You acknowledge and agree that notwithstanding anything else in this clause:

(a)             CWM cannot guarantee that delivery will occur in the delivery time frames;

(b)            delivery time frames may change from time to time due to unforeseen circumstances; and

(c)             CWM is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery by CWM’s Delivery Agent.

1.7.      If Products are required to be redelivered, you may be required to pay any associated fees for redelivery.

1.8.      Upon delivery, you must inspect your Products and check that the Products delivered match your Order. If the Products do not reflect the Order, there are Products missing or there is obvious damage to the Products due to transit, you must contact our customer service within 7 Business Days. 


2. RETURNS

2.1.      Damaged Products

(a)             On a rare occasion, a manufacturing fault may occur. For Products deemed to have a manufacturing fault or damage from transit, you will be entitled to a refund, repair, exchange or credit, at your election.

(b)            Please contact our customer service team as soon as you discover a fault, advising the Order number, the faulty item number and/or name and a description of the fault via e-mail sales@cwmhomewares.com.au.

(c)             If the fault or damage is confirmed, we will provide you with a return authority form, which must be recorded on your return when the Product is returned to us. 

(d)            Claims for faulty goods are accepted within 12 months from the original purchase.

2.2.      Change of mind returns

(a)             CWM will not offer exchange or refund for Products ordered by you because you have changed your mind with respect to that Product Order.


2.3.      General

(a)             Product returns must be posted to:

Attn: Product Return

CW Marketing Pty Ltd

78 Henderson Rd

Rowville 3178 Victoria